Dispute Resolution Process
At Q Supreme Services, ensuring customer satisfaction is at the heart of what we do. We understand that despite our best efforts, there may occasionally be instances where our service does not meet your expectations. To address such situations, we have established a clear and fair dispute resolution process designed to resolve any concerns efficiently and effectively. Here is an overview of how our dispute resolution process works for our customers:
Timely Dispute Submission
- Submission Window: Customers are encouraged to raise any disputes within 7 days from the date of service provided. This allows us to promptly address and rectify any issues, ensuring customer satisfaction.
- Extended Submission Period: In certain cases, we may agree on a different period of time for dispute submission based on the nature of the service or specific circumstances. Any such extension will be communicated and agreed upon in advance, ensuring clarity and fairness.
Dispute Resolution Process
1. Notification: To initiate a dispute, customers should contact Q Supreme Services through the designated channels provided at the time of service. Clearly state the nature of the issue, providing any relevant details and documentation to support your claim.
2. Acknowledgment: Upon receiving your dispute notification, our team will acknowledge receipt within 48 hours, ensuring you that your concerns are being addressed.
3. Investigation: We will conduct a thorough investigation into the dispute, reviewing all pertinent information and communications between the customer and the service professional. This may involve reaching out for additional details or clarification to ensure a fair assessment.
4. Resolution Attempts: Our goal is to resolve disputes amicably and fairly. We will attempt to mediate between the customer and the service professional, seeking a resolution that is acceptable to both parties. This may include service correction, partial or full refunds, or other compensatory measures as deemed appropriate.
5. Final Decision: If a mutual agreement is reached, we will facilitate the implementation of the resolution. If the dispute cannot be resolved through mediation, Q Supreme Services will make a final decision based on the investigation's findings, adhering to our commitment to fairness and quality service.
Commitment to Fairness
- Transparency: Throughout the dispute resolution process, we maintain transparency with all involved parties, ensuring that decisions are made based on evidence and the principles of fairness.
- Customer Support: Our customer support team is available to guide you through the dispute resolution process, addressing any questions or concerns you may have along the way.
At Q Supreme Services, we are committed to providing high-quality services and ensuring that any disputes are resolved in a manner that is fair and satisfactory to our customers. Our structured dispute resolution process is a testament to our dedication to customer satisfaction and service excellence.