FAQs

1. What is your refund policy?

Due to the nature of our product we do not offer refunds or exchanges except in the receipt of damaged goods. If for any reason you receive a damaged product please immediately send us an email with a picture of your damaged shipment and receipt to QueenSupreme01@gmail.com

2. How long does my order take to process?

Upon receiving your order confirmation email processing can take up to 2-4 business days and longer during the holiday's.
Shipping can take 1-3 business days depending on the method of shipping you choose at checkout. (longer during holiday's)

3. What shipping methods are available?

USPS First Class - 1 Business Day, No Package Insurance
USPS Priority Mail- 2-3 Business Days, Insurance included

4. Does QueenSupreme ship outside of the United States?

No, not at the moment. 

5. How do I care for my Queen Supreme Jewelry?

  1. Remove before showering or swimming
  2. Avoid wearing Jewelry to bed to prevent possible scratching
  3. Allow perfumes, lotions & sunscreen to dry first before wearing
  4. Remember to store your Jewelry in their bag or box

6. What kind of Jewelry do you offer for sale?

All of our Jewelry is made with stainless steel and 925 (Gold Plating)

7. How Do I Apply False Eyelashes?

  1. Carefully remove first lash from lash tray.
  2. Hold lash to your eye and measure whether the lash should be trimmed. (use scissors to cut the lash to fit your eye shape)
  3. Apply lash adhesive along lash band and allow glue to sit for about 30 seconds or until glue becomes tacky.
  4. Curl your eyelashes (be careful with the over use of mascara on your lashes)
  5. Use tweezers, eyelash applicator or hands  to place lashes as close to your natural lash line as possible, start from center, then inner, then outer side.
  6. Apply liner to fill in any gaps (optional).

8. Are my lashes reusable?

Yes, you can use your lashes up to 20 times with proper care and storing of the lashes.